We accept international orders.

No extra handling fee for international shipping!

Prema Inc. accepts international orders from all over the world.
You can order here at Binchoutan in Japanese, or you can use our English site Macrobiotic Asia.
*Be aware that not all products are offered on Macrobiotic Asia.

Do you have any questions? Please feel free to contact our customer service staff by fax or e-mail.

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日本語 / 中国語

TERMS AND CONDITIONS
Please read carefully and tick on "I agree" on the order form only if you agree with the below items.

Placing an order

by SHOPPING CART

Although the shopping cart is available only in Japanese, it is possible to make an international order online, When you order by shopping cart, the domestic shipping cost is automatically added (or for over 10,000 yen order, the shipment cost will be free). Please disregard the article. We will further e-mail you with your international shipping cost.

by FAX

Fax order is alternatively available. Please download the fax form here. Once we receive it, we will send you an e-mail with the estimation including EMS shipping cost.

Download fax sheet from here.We will NOT send an fax for confirmation. Please do not forget to write your e-mail address.

Shipping

-When you agree with the amount, please notify us by fax or e-mail. Your order will be shipped upon credit card authorization.

-We will ship by EMS. If requested, UPS, FEDEX, DHL are also available. Other methods may be available however we CANNOT ACCEPT THE METHODS WITHOUT TRACK AND TRACE SERVICE AND INSURANCE such as sea freight, SAL, airmail.

-Although we weigh and estimate, different EMS charge may be applied at the Japan Post. In the event, we will send you the adjusted estimation. We will NOT ship until we receive your confirmation. Cancellation on ground of this adjustment is always acceptable.

-We will need at least 3 days to prepare for shipment. As to the delivery date, please refer to the track down service of each carrier.

-EMS charge is here. We would be appreciated it if you would check it and understand the rough estimation of the total amount in advance

Methods of Payment

-Major credit cards (VISA/Master/JCB/AMEX) are available.

- Bank transfer is available at prepaid basis.

Products not available for overseas shipping

We are unable to ship the following products overseas:

  • Frozen or refrigerated products
  • Fresh products delivered to us straight from the production site like vegetables, fruit and bread
  • Bleaching agent
  • Home appliances (The guarantee becomes invalid if used overseas)
  • Products that exceed 30kg after packing.

There are also some products that we can not ship because of special laws or custom legislations in the destination country. We kindly ask you to confirm this yourself before ordering.

Custom

-As required by law of the destination country, there is always a possibility that the item will be forfeited. Please refer to the EMS conditions by Country in advance.

Notice:
As of February, 2004, due to vigilance against bioterrism, U.S. custom has been executing stringent inspections and food items for personal use have been forfeited in many cases.

Available Destinations

Depends on the carrier. Please refer to the carrier or ask us to check.

Return/Exchange

Sorry, all the items are NOT refundable/exchangeable.

e-mail:

Fax:

Download fax sheet from here. We will NOT send an fax for confirmation. Please do not forget to write your e-mail address.

DISCLAIMER

REGARDING THE INTERNATIONAL SHIPPMENT FROM PREMA INC, WE SHALL NOT BE LIABLE TO THE ITEMS LISTED BELOW.

CUSTOM

-Import tax, safety inspection and any other cost and expense may be arisen in regards to the shipment or delay by custom.

WARRANTY

-The items of Prema Inc. are produced for the use in Japan only. Quality assurance, service coverage from the manufacturers and any other warranties or services are valid only within the use in Japan if not elsewhere specified or included.

SHIPPING AND TRANSPORTATION

-We shall NOT accept any cancellation, change, modification of number once the item is transfered to the carrier.
-We shall NOT bear the damage or incurred cost and expense due to any accident or Force Majeure in transit.
(Notice: Refer to the carrier's insurance policy. If needed, please consult us in advance for increasing the insurance limit. )
-We shall NOT be liable for the delay and damage and cost and expense in the event of the adjustment of estimation.

FORCE MAJEURE

-We shall NOT be liable for any delay or damage and cost in the event of Force Majeure or other excusable delays.

EMS Rates

Region Country
Asia

India, Indonesia, Vietnam, South Korea, Cambodia, (Guam, Saipan), Singapore, Sri Lanka, Thailand, Taiwan, China, Nepal, Pakistan, Bangladesh, Philippines, Butan, Brunei, Hong Kong, Macao, Malaysia, Maldives, Mongolia, Laos

Oceania Australia, Solomon, New Caledonia, New Zealand, Papua New Guinea, Fiji
North & Middle America

El Salvador, Canada, Cuba, Costa Lica, Jamaica, Trinidad Tobago, Panama, Barbados, U.S., Honduras, Mexico

Middle East

U.AE, Israel, Iraq, Iran, Oman, Qatar, Kuwait, Cyprus, Saudi Arabia, Syria, Jordan, Turkey, Bahrain

Europe

Ireland , Azerbaijan, Italy, Ukraine, U.K, Estonia, Austria, Holland, Greece, Croatia, Switzerland, Sweden, Spain, Slovakia, Slovenia, Czech Republic, Denmark, Germany, Norway, Hungary, Finland, France, Bulgaria, Belarus, Belgium, Poland, Portugal, Malta, Latvia, Lithuania, Romania, Luxemburg, Russia

South America, Africa Argentina, Venezuela, Uruguay, Ecuador, Columbia, Chile,Paraguay, Brazil, Peru, Algeria, Uganda, Egypt, Ethiopia, Gabon, Kenya, Sierra Leone(ceased), Djibouti, Zimbabwe, Sudan, Senegal, Ivory Coast, Tanzania, Tunisia, Togo, Nigeria, Botswana, Madagascar, South Africa, Mauritius, Morocco, Rwandada
Weight Rates (Unit: yen)
  Asia

Oceania
North, Middle America,Middle East

Europe South America, Africa
0.3kg 900 1,200 1,500 1,700
0.5kg 1,100 1,500 1,800 2,100
0.6kg 1,240 1,680 2,000 2,440
0.7kg 1,380 1,860 2,200 2,780
0.8kg 1,520 2,040 2,400 3,120
0.9kg 1,660 2,220 2,600 3,460
1.0kg 1,800 2,400 2,800 3,800
1.25kg 2,100 2,800 3,250 4,600
1.5kg 2,400 3,200 3,700 5,400
1.75kg 2,700 3,600 4,150 6,200
2.0kg 3,000 4,000 4,600 7,000
2.5kg 3,500 4,700 5,400 8,500
3.0kg 4,000 5,400 6,200 10,000
3.5kg 4,500 6,100 7,000 11,500
4.0kg 5,000 6,800 7,800 13,000
4.5kg 5,500 7,500 8,600 14,500
5.0kg 6,000 8,200 9,400 16,000
5.5kg 6,500 8,900 10,200 17,500
6.0kg 7,000 9,600 11,000 19,000
7.0kg 7,800 10,700 12,300 21,100
8.0kg 8,600 11,800 13,600 23,200
9.0kg 9,400 12,900 14,900 25,300
10.0kg 10,200 14,000 16,200 27,400
11.0kg 11,000 15,100 17,500 29,500
12.0kg 11,800 16,200 18,800 31,600
13.0kg 12,600 17,300 20,100 33,700
14.0kg 13,400 18,400 21,400 35,800
15.0kg 14,200 19,500 22,700 37,900
16.0kg 15,000 20,600 24,000 40,000
17.0kg 15,800 21,700 25,300 42,100
18.0kg 16,600 22,800 26,600 44,200
19.0kg 17,400 23,900 27,900 46,300
20.0kg 18,200 25,000 29,200 48,400
21.0kg 19,000 26,100 30,500 50,500
22.0kg 19,800 27,200 31,800 52,600
23.0kg 20,600 28,300 33,100 54,700
24.0kg 21,400 29,400 34,400 56,800
25.0kg 22,200 30,500 35,700 58,900
26.0kg 23,000 31,600 37,000 61,000
27.0kg 23,800 32,700 38,300 63,100
28.0kg 24,600 33,800 39,600 65,200
29.0kg 25,400 34,900 40,900 67,300
30.0kg 26,200 36,000 42,200 69,400

(as of 1st, April, 2007)

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日本語 / 中国語